Refund and Returns Policy

At MOVFLARE, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the following return and refund policy.

1. Return Period

You may request a return within 30 days of delivery.

To be eligible for a return, the item must be:

• Unused

• In its original condition

• In the original packaging, where applicable

• Free from damage, stains, odors, or signs of use

Items that do not meet these conditions may not be eligible for a refund.

2. Handmade Nails

For hygiene and safety reasons, used, applied, worn, altered, or damaged nails are generally not eligible for return or refund.

Please carefully check the size, design, and product information before placing your order.

If you receive an incorrect, defective, or damaged product, please contact us and provide photographs so that we can review the issue.

3. Homemade Squishies

Squishies must be returned unused and in their original condition.

Products that have been squeezed excessively, damaged, torn, stained, modified, or otherwise used may not be eligible for return.

Because handmade squishies may have small variations in shape, color, texture, or finish, minor handmade variations are not considered defects.

4. Non-Returnable Items

The following items may not be eligible for return:

• Used or worn products

• Damaged products caused by customer use

• Customized or personalized products

• Items returned without prior approval

• Products that are missing original components or packaging

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Photos of the product

• Photos of the packaging, if applicable

After reviewing the information, we may offer a replacement, store credit, or refund depending on the circumstances.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

8. Exchanges

If you would like to exchange an item, please contact us before sending it back.

Depending on inventory availability, we may offer an exchange or another appropriate solution.

9. How to Request a Return

Please contact MOVFLARE with your order number and the reason for your return.

Do not send a return package to an address without receiving return instructions from us first.

10. Policy Changes

MOVFLARE reserves the right to update this Refund & Return Policy when necessary. The latest version will always be posted on this page.